Return Policy

Refund & Returns Policy — DreamBeamProjector

Please read our return and refund policy carefully. By completing a purchase at DreamBeamProjector you agree to the terms outlined below.

Returns

Timeframe:
You have 30 days from the date you receive your order to request a return. Unfortunately, we cannot accept returns beyond this window.

Conditions:

  • Items must be returned in their original condition — unworn, unwashed, and with all original tags and packaging intact.

  • Any item that shows signs of wear, damage, or alteration will not be eligible for a refund.

  • For hygiene reasons, we do not accept returns of certain items, including lingerie, underwear, earrings, or swimwear where hygiene seals have been broken.

How to start a return:
To begin the return process, please contact us at support@dreambeamprojector.com with:

  • Your order number

  • The reason for your return

  • A clear photo if the item is damaged or defective

We will respond with detailed instructions for sending your item back.

Refunds

Approval process:
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

Method:
Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

Delayed refunds:
If you haven’t received your refund after 10 business days:

  1. Recheck your bank or credit card account.

  2. Contact your payment provider for updates.

  3. If you still haven’t received it, reach out to us at support@dreambeamprojector.com.

Return Shipping Costs

  • Customers are responsible for the cost of return shipping.

  • We recommend using a trackable service, as we cannot guarantee receipt of untracked returns.

  • Return shipping costs are non-refundable.

Exceptions

Defective or incorrect items:
If you receive a faulty or incorrect item, please contact us immediately at support@dreambeamprojector.com. We will replace the item at no additional cost, or issue a full refund if a replacement is not possible.

Cancellations:
Because our system processes orders quickly, we are unable to cancel orders once they have been placed.

Contact Us

If you have any questions about this policy or need further assistance, please contact us at:

dreambeamprojector
Email: support@dreambeamprojector.com